Refund policy

At Vitalux, we love our customers and want you to enjoy your purchases without the stress of being stuck with a product you don’t like. We understand the challenges of shopping online and we are committed to providing excellent service so you can always shop with confidence.

Return Policy

Vitalux will accept returns or exchanges for items purchased from our website within 90 days of the purchase date under the following conditions:

The product must have no visible signs of damage
The original packaging must be intact
Any visible damage may compromise the Vitalux guarantee

Items cannot be returned or exchanged after 90 days from the purchase date.

Exchanges

If you wish to exchange a product, please contact us at:

contact@vitaluxhub.com

Include your order number and details about the product you wish to exchange.

Return Shipping

Customers are responsible for return shipping costs.

Refunds

If approved, the refund will be processed and automatically applied to your original payment method.

Late or Missing Refunds

Refunds may take 2–3 business days depending on your bank.

Damaged or Defective Items

If you receive a damaged product please contact: