Shipping Policy
By placing an order through Novalux Cars, you agree to the terms below. These terms are designed to ensure transparency, protect both parties, and provide a clear understanding of our shipping process.
Shipping Information
We offer fast shipping with tracking on all orders.
Orders are processed from Monday to Friday, including verification, preparation, quality check, and packaging. Most orders are processed within 1–2 business days and shipped shortly after.
Once your order has been shipped, you will receive an email containing your tracking number.
Delivery Times
After shipping, most orders are delivered within 8–14 business days, depending on your location.
We recommend providing a valid phone number at checkout to assist delivery carriers if needed.
While we strive to meet estimated delivery times, Novalux Cars is not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.
International Shipping
Novalux Cars ships worldwide using trusted logistics partners.
Delivery times may vary by destination, but most international orders arrive within approximately 2 weeks.
Once your order is dispatched, its status will be marked as Shipped, and you will receive a confirmation email.
If your order has not arrived within 3 weeks, please contact us at contact@novaluxcars.com.
Customs, Duties and Taxes
Shipping charges paid to Novalux Cars do not include:
- Customs duties
- Import taxes
- Other government-imposed fees
These charges, if applicable, are the responsibility of the customer and must be paid directly to the shipping carrier or local customs authority.
We do not control or estimate these fees, as they vary by country.
Tracking Your Order
You will receive a tracking number once your order is shipped.
If your tracking information is not updating or you have not received it, please contact us at contact@novaluxcars.com.
Order Changes
Once an order has been shipped, it cannot be modified or cancelled.
If needed, you may initiate a return after receiving your order in accordance with our return policy.
Item Not Received
If your tracking status shows “Delivered” but you have not received your package, please contact the shipping carrier first.
If the issue remains unresolved, contact us at contact@novaluxcars.com, and we will assist you.
Need Help?
For any shipping-related questions, contact us at:
contact@novaluxcars.com