Refund policy
At Novalux Cars, customer satisfaction is our priority. We want you to feel confident in every purchase and enjoy a stress-free shopping experience.
Return Policy
Novalux Cars accepts returns or exchanges within 90 days of the purchase date under the following conditions:
- The product must have no visible signs of damage
- The original packaging must be intact
- The item must be in resellable condition
Items cannot be returned or exchanged after 90 days from the purchase date.
Exchanges
If you wish to exchange a product, please contact us at:
contact@novaluxcars.com
Please include your order number and details about the product you would like to exchange.
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed and applied to your original payment method.
Late or Missing Refunds
Refunds may take 2–5 business days to appear, depending on your bank or payment provider.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at:
contact@novaluxcars.com
We will work quickly to resolve the issue and ensure your satisfaction.